Friday, June 6, 2014

The Biggest Consumer Complaints in the Hospitality Industry

It goes without saying that the hospitality business is all about keeping people comfortable and happy. This is especially true of hotels, which have multiple points of contact to worry about, ranging from accommodations and services to check-in/check-out procedures and amenities. J.D. Power recently conducted a survey on what most bothers the average hotel guests.

Nowadays, Internet access is freely available everywhere, from coffee shops to airports. Thus, customers become unpleasantly surprised when they have to still pay for it at hotels. To make matters worse, many guests that do log on report slower Internet connections – another problem considered to be unacceptable in this day and age. Note that around 55 percent of guests used their hotel’s Internet this year, up from 20 percent in 2006.

Many hotel guests find themselves awakened by rowdy neighbors or people passing by in the hallway. To complicate matters, many guests underreport this issue, deicing to tough it out rather than reporting it to management. That makes it vital to be proactive with regards to soundproofing rooms, underlining clear policies regarding disturbances, etc.

Hotel Room Maintenance
This includes everything from shoddy appliances, to bad light switches, dead batteries in the TV remote control, and the like. Needless to say, such inconveniences can be very annoying to your guest, whether or not they’re speedily addresses.

General Issues of Room Cleanliness
This broad complaint included poor heating and ventilation, strange smells in the room, A/C systems that can’t be adjusted by the guest, and poor-quality furnishings and finishes. It is very hard to get comfortable when the atmosphere and aesthetics of the room is poor.

Most of these issues can be resolved by implementing the top-notch Hospitality Renovations of Jaguar Hospitality. We’re industry leaders when it comes to maximizing the potential of a wide variety of hospitality facilities, from hotels to restaurants.

For more on our Hospitality Renovations Services, call us at (214) 295-3574.

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