The cost of renovating a hotel can be very expensive, even
if you choose the most cost efficient options available to you, so there’s no
room for a hotel to lose even more money.
That’s why it’s important for any hotel deciding to undergo a
renovation, to ensure that their current guests are happy and comfortable and
that any new guests and/or their current operations won’t be disrupted. Jaguar Hospitality, a Hospitality Renovations and project
management company that specializes in maximizing their clients return on their
capital investments, would like to present some tips and ideas that will help
any hotel and/or hospitality company maximize their profits during a planned or
unplanned renovation project.
Tip #1: Keeping your guests happy is key. A big oversight a lot of hotel owners
make during a planned renovation is forgetting about their current guests and
any new guests that may take up residence at their hotel. Obviously hoteliers know that there
will be guests during their renovation, but a few of them may forget to take a
look at what their guests will be experiencing during the renovation. So it’s a good idea to ensure that when
planning a renovation, you think about ways to ensure that your guests will be
comfortable and happy during their stay with your property. A good way of doing that is ensuring
there is no disruption to the HVAC system, and to have a plan in place in case
the system does happen to experience a disruption. A working HVAC system, or rather lack thereof, can be the
difference between your guests deciding to come back and refer their friends
and family or them putting you on their DO NOT STAY list. Another good way of making your guests
feel at home is to interact with them personally. Something as simple as making sure that your front desk
associates address all of your checked in guests by their name or that every
employee they interact with can at least offer advice regarding any
entertaining attractions in the area.
Finally, focusing on customer satisfaction is always an important aspect
in maximizing your profits. As
long as your guests are satisfied you will always see positive results,
however, on the other hand if your guests are unhappy, you can be assured that
the negative feedback will be something that can translate into a loss in
profits, sometimes quite significantly.
Tip #2: Differentiate your hotel from your competitors by
being creative, proactive and productive.
With the many different hotels around, it’s important to make sure your
property gives something to your guests that no one else can do. In 2015, good, original ideas can be
hard to come by, so sometimes it’s good to just tweak things a little bit. For instance, maybe having an earlier
check in time then your competitors and/or a later check out time, can be just
the boost your hotel needs to put you in the lead. Furthermore, a renovation project is a great time to get
creative with the design of the guest rooms, or even with just the more elite
suites (which is a great cost effective solution to jazzing up your hotel
without spending a great deal of money).
Tip #3: Happy employees will almost always translate
into good profits. Think about it,
your guests interact with just about all of your employees on a daily basis,
from the always seen Front Desk Associates, to the rarely seen janitors, every
person that works in your hotel will make some form of impact on your guests at
one time or another, so it’s best to make sure your employees are on their best
behavior at all times, and some of the best ways of doing that is to pay your
employees a fair, competitive wage, recognize them for their achievements, and
offer them annual enticing incentives that will make them not only want to come
to work every day, but will also make them want to put their best foot forwards
at all times.
Jaguar Hospitality is ready to offer the best Hospitality Project Management
Solutions like Capital Management, FF&E and OS&E Procurement, and 24/7
Reporting, in order to help the hotel maintain the profits and the guests happy.
To learn more about the Hospitality Renovations contact us at (214) 295-3570 or
click here to email us.
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