It goes
without saying that the hospitality business is all about keeping people
comfortable and happy. This is especially true of hotels, which have multiple
points of contact to worry about, ranging from accommodations and services to
check-in/check-out procedures and amenities. J.D. Power recently conducted a
survey on what most bothers the average hotel guests.
Internet
Nowadays,
Internet access is freely available everywhere, from coffee shops to airports.
Thus, customers become unpleasantly surprised when they have to still pay for
it at hotels. To make matters worse, many guests that do log on report slower
Internet connections – another problem considered to be unacceptable in this
day and age. Note that around 55 percent of guests used their hotel’s Internet
this year, up from 20 percent in 2006.
Noise
Many hotel
guests find themselves awakened by rowdy neighbors or people passing by in the
hallway. To complicate matters, many guests underreport this issue, deicing to
tough it out rather than reporting it to management. That makes it vital to be
proactive with regards to soundproofing rooms, underlining clear policies
regarding disturbances, etc.
Hotel Room Maintenance
This
includes everything from shoddy appliances, to bad light switches, dead
batteries in the TV remote control, and the like. Needless to say, such
inconveniences can be very annoying to your guest, whether or not they’re
speedily addresses.
General Issues of Room Cleanliness
This broad
complaint included poor heating and ventilation, strange smells in the room,
A/C systems that can’t be adjusted by the guest, and poor-quality furnishings
and finishes. It is very hard to get comfortable when the atmosphere and
aesthetics of the room is poor.
Most of
these issues can be resolved by implementing the top-notch Hospitality Renovations of Jaguar Hospitality. We’re industry leaders when it comes to
maximizing the potential of a wide variety of hospitality facilities, from hotels
to restaurants.
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